New merchandise must be returned or exchanged in new condition with all original packaging and contents. Items that shipped new that are returned used may be subject to a restock fee of up to 50% of the original price paid. Exceptions will be made during times of postal delay. How Does Shopville Process Returns?Īll returns for unwanted product must be in their original condition and may be returned within thirty (30) days from the delivery date at the buyer's expense, for Standard Shipping orders without tracking this date will be considered fifty (50) days from the date your item shipped. Return/Refund Information Shopville is committed to providing 100% Customer Satisfaction! Please Contact Us before returning/exchanging items to ensure you get the best service possible. Also, please see our full Return Policy and Refund Policy. If you have any questions, don't hesitate to Contact Us. Shopville operates and ships both our USA and Canada orders Monday thru Friday (excluding holidays) and Standard delivery to the USA and Canada is always free over $35! If your package is taking longer than expected, please contact us and we will assist you as soon as we can. Please note that the above quoted shipping times are only estimates, and packages can be delayed for many reasons including but not limited to: inclement weather, postal delay, increased holiday volumes, incorrect address information and COVID-19. Canada (Express - Tracking Included): 1 - 2 business days.Canada (Expedited - Tracking Included): Typically 2-4 business days, may take up to 8 days.Canada (Standard - Tracking NOT Included): Typically 6-10 business days, may take up to 20 days.(Some exceptions apply Alaska, Hawaii, the territories and APO/FPO/DPO addresses may experience additional delays). USA (Expedited - Tracking Included): Typically 2 to 5 business days, may take up 7 days.USA (Standard - Tracking Included): Typically 5-10 business days, may take up 14 days.Orders will always arrive within the promised delivery times which can be found below, or the shipping is free! USA - USPS We do everything we can to get you your item as fast as possible, whether you live on the East Coast in sunny Florida or in a hamlet in Alaska! Live in Canada? We ship to locations all across Canada direct from Shopville Headquarters. Most USA Standard Shipping orders will arrive within 4 - 10 days from the date they are processed. Shipping Information Here at Shopville, orders are always processed on the next business day.
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